條款之卷

Effective date:

A Mingful reading is a one-time digital artefact — once you have opened it, it has been delivered. To keep the policy clear and fair, refunds work as follows.

Premium subscriptions and books bought through App Store or Google Play follow the original store's refund process and applicable rules. For Apple purchases, use [Apple's refund process](https://support.apple.com/en-us/118223). For Google Play purchases, see [Google Play's refund policy](https://support.google.com/googleplay/answer/2479637?hl=en); you may also contact us about order issues. Approval and payment timing depend on the store, payment method and applicable law. The website reading rules below do not replace store rules or your statutory consumer rights.

Cancelling a subscription stops future renewal; it is not a refund request. Cancel separately through the original store. Deleting the app or your Mingful account does not cancel a store subscription. Premium expiry does not remove access to individually purchased books. A refunded or revoked purchase may have its corresponding access removed.

### Refundable

- **Unopened readings.** You have paid but have not yet clicked through to view the reading's contents. - **Generation failure.** A technical fault on our side prevents the reading from being produced, and we are unable to re-run it within seven (7) days. - **Duplicate charges.** A system anomaly resulted in being billed twice for the same order.

### Non-refundable

- **Opened readings.** Once you have clicked to view the reading text, the cultural artefact has been delivered and is not refundable. - **Dissatisfaction with content.** If the tone, length, or interpretation of a reading doesn't match your expectation, we cannot refund. Please review the tier descriptions and samples before purchasing. - **Orders paid more than 30 days ago**, whether opened or not.

- **Unopened readings:** request a full refund within **7 days** of purchase. - **Generation failure:** request a full refund within **14 days** of the incident.

Email us from the account used at purchase: support@predvix.com

Please include:

1. Order reference (from your receipt email). 2. Reason for refund. 3. Payment method used.

We process refund requests within **three to five business days**. Once approved, the refund returns to the original payment method; your bank or wallet clearing cycle may add a further three to ten business days before the credit appears.

1. **Promo codes and credits.** Refunds are based on the amount actually paid; the promo code is not reissued. 2. **Premium subscriptions.** App Store and Google Play subscriptions follow the store refund process above. See the [Terms of Service](/terms) for trials, billing and cancellation. 3. **Iron Plate (HK$388) orders.** This tier involves substantial compute and curation effort. Please review carefully before opening — once opened, it is non-refundable.

If you disagree with a refund outcome, you may ask for a written review. We reply within ten (10) days. If the matter cannot be resolved, the forum specified in Section 8 of the [Terms of Service](/terms) applies.

Refund queries and general support: support@predvix.com

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Mingful 知命 · Hong Kong Readings are provided for entertainment and cultural reference only, and do not constitute professional advice.